These Terms and Conditions ("Terms") govern your access to and use of the Flowers St Paul’s Cray website and online flower delivery services across St Paul's Cray and its surrounding areas. Please review them carefully before making any purchase. Your use of this website and our services constitutes acceptance of these Terms. If you do not agree to these Terms, refrain from accessing, using, or ordering from this website.
Flowers St Paul’s Cray offers an online platform for the selection, purchase, and delivery of flowers and related floral products. Our services extend to customers in St Paul’s Cray and surrounding areas, as displayed and updated on our website. We facilitate the delivery of floral gifts for all occasions, from birthdays to anniversaries and special celebrations. These Terms apply to all customers within our delivery zones.
To make an order for flower delivery in St Paul’s Cray, customers must select their desired products, provide the necessary recipient and delivery information, and proceed through the checkout process. Orders can be placed 24/7 via our website, however, fulfilment and delivery times are set out clearly during checkout. Customers are responsible for ensuring all order details are accurate prior to submission, including recipient name, address, contact number, and delivery date.
After submitting your order, you will receive an order acknowledgment email confirming that your request has been received. Once we accept and process your order, and after successful payment, you will receive a second email confirming acceptance and stating the dispatch details. A contract is formed when you receive our order acceptance email. If, for any reason, we are unable to fulfil your order, you will be promptly informed, and any payment made will be refunded in accordance with our cancellation policy outlined below.
We strive to display products as accurately as possible. However, due to the perishable nature of flowers and seasonal availability, some varieties or specific blooms may occasionally be substituted with similar items of equal or higher value. In such cases, we endeavour to maintain the overall style, quality, and colour palette of your chosen arrangement. Pictures are for illustrative purposes and minor flower or packaging variations may occur. Product availability is subject to change at any time.
All product prices and delivery charges are clearly indicated on the website and are quoted in pounds sterling (£). Prices may be subject to change at our discretion, but any such changes will not affect orders already placed and confirmed. Delivery charges, where applicable, are stated at checkout and are based on the delivery location within St Paul’s Cray and the surrounding areas.
Payments for all orders must be made in full at the time of purchase via the online payment options provided on our site. Accepted payment methods will be displayed during the checkout process. All payments are processed securely, and your payment information is protected according to current industry standards. We do not store your card details on our systems.
Flowers St Paul’s Cray provides delivery services within St Paul’s Cray and listed neighbouring locations. During checkout, customers may select available delivery dates and times (subject to availability and operational considerations). We endeavour to meet stated delivery times, but these are indicative and not guaranteed. We cannot accept liability for late deliveries caused by circumstances beyond our control, such as severe weather, incorrect delivery information, or recipient unavailability.
Risk in the products passes to the customer or recipient upon delivery to the specified address. Title to the products passes only upon full payment. If delivery cannot be completed due to incorrect address information or absence of the recipient, we will follow the delivery instructions provided (e.g., leave with neighbour or in a safe place), but cannot assume responsibility for loss or damage thereafter.
You have a statutory right to cancel your order for a full refund up to 14 days after placing your order, provided the order has not already been prepared or dispatched. As flowers are a perishable product, cancellations cannot be processed once your order has entered preparation or been sent out for delivery. If you wish to cancel an order, contact us as soon as possible stating your order details. We will confirm whether a cancellation and refund is possible based on the order status at the time of your request.
If your flowers arrive damaged or not as described, please notify us within 24 hours of receipt. We may ask for photographs to assess the issue and, where appropriate, offer a replacement or refund at our discretion. We are unable to offer returns, refunds, or replacements arising from orders declined by the recipient, incorrect delivery details provided by the customer, or failure to collect flowers as arranged.
If you need to amend your order, such as updating recipient information or adjusting the delivery date, please contact us as soon as possible. We will make reasonable efforts to act on your request if preparation of your order has not commenced. Once the order process is underway, further changes may not be possible. We cannot guarantee specific delivery times unless explicitly stated as part of your order confirmation.
Customers may be required to create an account to facilitate future purchases or access certain features of the website. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities conducted through your account. You agree to notify us of any unauthorised use of your account or breach of security.
To the maximum extent permitted by law, Flowers St Paul’s Cray shall not be liable for any indirect, consequential, or incidental damages including, but not limited to, lost profits, revenue, or data arising out of or in connection with the use or inability to use this website or our flower delivery services. Our total aggregate liability in respect of direct loss arising under or in connection with the supply of products shall be limited to the price paid for the specific order in question.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liabilities that cannot be excluded under applicable law. Nothing in these Terms affects your statutory rights as a consumer.
Your privacy is important to us. Personal information you provide for the purposes of ordering flowers will be processed in accordance with applicable UK data protection laws. We will not sell, rent, or disclose your personal details to any third parties except as necessary to fulfil your order (such as sharing information with delivery providers) or as required by law. For further information, please refer to our Privacy Policy available on our website.
Flowers St Paul’s Cray is not liable for any failure to perform or delay in delivery caused by events outside our reasonable control. Such events include, but are not limited to, acts of God, adverse weather conditions, strikes, equipment failures, supplier delays, and other circumstances impacting our ability to fulfil your order on the agreed date. We will notify you as soon as possible of any significant delays and provide revised delivery arrangements where practicable.
All content on the Flowers St Paul’s Cray website, including images, text, logos, and design elements, are protected by intellectual property rights and are owned or licensed by Flowers St Paul’s Cray. You may view, print, and download parts of the website for personal, non-commercial use only. Any other use or reproduction requires prior written consent from Flowers St Paul’s Cray.
If you are unsatisfied with any aspect of your order or our flower delivery service in St Paul’s Cray, please reach out to us promptly with your complaint. We aim to resolve any issues quickly and to your satisfaction. Should a dispute arise that cannot be resolved between us, you may refer the matter to an alternative dispute resolution provider or pursue the matter through the UK courts as appropriate.
These Terms and any disputes or claims arising from or related to your use of our website or the purchase of products are governed by English law. All parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction over any such disputes or claims, unless you are a resident of Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, it shall be deemed deleted, and the remaining provisions will remain in force.
Flowers St Paul’s Cray reserves the right to amend these Terms at any time. Updated Terms will be posted on our website and will take effect immediately for all new orders. Your continued use of the website after any changes implies acceptance of those changes.
These Terms apply in full to all customers placing orders for flower delivery services in St Paul’s Cray and its neighbouring areas, as defined on our website from time to time. We recommend reviewing these Terms regularly when using our online floral delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 44 Millfields Cl, St Paul's Cray, Orpington, BR5 2LQ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Paul's Cray, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Paul's Cray.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
